The quality assurance division is responsible for randomly selecting calls and portions of radio traffic to be reviewed to ensure that policies, procedures and the guidelines of the Pennsylvania Emergency Management Agency (PEMA) and York County 911 Center are being followed.

Quality Assurance Report 2011 (.pdf)

Quality Assurance Report 2010 (.pdf)

Quality Assurance Report 2009 (.pdf)

PEMA Guidelines (.pdf)

Downloadable Quality Assurance Forms

Online Quality Improvement Survey